Micro-Credential in Operations Management
Programme Overview
This particular programme of Micro-Credential will help students to understand the strategic position and the functions of Operations Management in organizations, the problem domain and methodologies, the strategic policies and the application of control charts to continuously improve business processes. The students will be familiar with industrial application programs, and have the basic knowledge and creativity in applying modeling techniques to solve real world problems.
Learning Outcomes
On completion of the course participants should be able to:
• Identify the critical perspectives on the nature of global service and the principles, tools and techniques of service design from their own
• Evaluate the key factors in which good and bad service impacts on customers, staff and profitability through a case study using reputed journals and valid resources of global scenario.
• Explain professionally and critically the methods with which multinational organizations can measure their service performance through a report.
• Present in a group a solution to global challenges and barriers such as customer complaints and service failures in a professional manner.
• Arrange the priorities of the reasons why some service organizations are consistently deemed to deliver and manage very high levels of performance from their perspectives
Course Progression
Credits from this Micro-Credential Programme are transferable to the following full academic programme:
- Master of Business Administration (MBA)
Assessments
- Coursework 80%
- Final Examination 20%
Why Micro-Credential in Lincoln University College (LUC), Malaysia?
Micro-credentials in Lincoln University College (LUC), Malaysia offer a flexible, targeted, and accelerated pathway of acquiring industry-relevant skills that meet the demands of today’s evolving job market. Designed for students, professionals, and individuals seeking to upskill or reskill, credentials offer learning experiences and formally recognized certifications, with enhanced employability, and serving as stepping stones to higher qualifications. LUC’s micro-credential programs are supported by strong academic frameworks and offer clear progression pathways into full-fledged degree programs. After completing this Micro-credential course, professionals can use their updated skills to apply for promotions or switch to a different job role.