The qualification in Reception Operations and Service is paramount for those people working or aspiring to work in front-line reception areas in hotels, where first impressions are essential. This qualification is awarded by Lincoln College.
Course Objectives
The objectives of the Certificate in Reception Operations and Service are to enable employees to acquire broad overall knowledge of general reception and front office procedures, customer care and personal presentation, selling skills – promoting the business, thus providing employees with a strong base for career development.
Entry Requirements
* Must have at least a Sijil Perlajaran Malaysia (SPM) qualification with a good command of the English language both written and spoken. Prospective students who do not meet this entry requirment may be considered through an interview.
Course Duration
* The duration of the program is 4 months of study on a part-time basis.
Course Fees
* The course fees for the whole program is Malaysian Ringgit 3750.00. This excludes a one time registration and examination fee. Foreign students need to apply visa, a visa fee will be applicable. Course fees are payable in easy installments.
Course Contents
* Safety and security, of self and others.
* Customer care and personal presentation.
* General reception and front office procedures.
* Dealing with reservations and guests' accounts.
* Selling skills-promoting the business.
Course Tutors
* The certificate will be taught and facilitated by very experienced resource personnel who have gained considerable experience in the industry.
Award
* Successful participants will be Lincoln College Certificate in Reception Operations and Service.
Enquiries
Lincoln College
76 G, Jalan SS21/62, Damansara Utama
47400 Petaling Jaya
Selangor Darul Eshan.
Tel: 03 – 7725 8526
Fax: 03 – 7725 8527
Email: steven@lincoln.edu.my
Kindly contact Ms. Lalitta at the above telephone number or Steven at 017 – 3283 708. |
